How to Pause

Yes! Click on the button “Pause Your Subscription” and fill out the form. You must submit your completed form by 12 pm on the Friday before your skip week. Requests submitted after will not be processed. You’ll be asked to choose to receive store credit or donate your food. If you opt for store credit, you’ll get a discount code within 2-3 weeks. Donated food goes to our partners, Rethink Food NYC and God’s Love We Deliver. You will be charged a $5 processing fee. Once your request is processed, you’ll receive a confirmation email and $5 will be charged to your account. Note: Requests made before the season starts are free of charge.

You must submit your completed form by 12 pm on the Friday before your skip week. Requests submitted after will not be processed.

You can submit your form to pause your subscription as early as the beginning of each season. So for example, if you have a big trip planned in August, you can submit your form at the start of the summer season in June.

If you submit your request to pause a week in advance, you can opt to receive store credit which you can put toward a future purchase. You’ll receive an email with a discount code within 2-3 weeks. Your other option is donating your food through our partners, Rethink Food NYC and God’s Love We Deliver. 

After you submit your form, a copy of your request will be emailed to the address you provided. Please keep this email for your records as it is the fastest way to confirm your skip dates. You will also receive an email from Local Roots confirming any credits.

After you submit your form, a copy of your request (including skip dates) will be emailed to the address you provided. Please keep this email for your records as it is the fastest way to confirm your skip dates.

We are all about making farm-fresh food accessible. One of the ways we do that is by building relationships with local businesses that donate their spaces for a set amount of time each week to host a market. Our market leaders are also volunteers. So it’s important that you be at your market locations on time. When you miss a pick up without letting us know in advance, your food gets donated to the community volunteers who run your local market, as well as the hardworking employees of the local business that hosts your market. At this time, we cannot take back, store to code, and coordinate the redistribution of the food you left behind. We hope you understand. In the future, if you think you’re going to miss a market, you can ask a friend to pick up your food for you.