FAQs

Curious about your ingredients? Here are the most frequently asked food questions.

Pick-up and Delivery | Order Edits & Billing  | Growing Practices 


Pick-up and Delivery

It’s my first market pickup (woohoo!). What do I do?

1) Your food is packed and transported with minimal packaging, so remember to BYOB (bring your own bag).
2) Double-check your location and be on time. Market days and times vary for each location so check your details, and if you can’t make it — get old school and ask a friend!
3) When you arrive, say hi to your friendly market leader! They’re there to help if you have any questions.
4) Hand over your reusable bag and your Market Leader will fill it with all the flavorful harvests of the week.
5) Enjoy your local, seasonal harvest! Don’t forget to snap some pics and share your #madewithlocalroots creations.

Can I change my pick up location?

Oh yeah. We know things get crazy, especially for New Yorkers. Any time you want to switch to a different pick up location or opt for home delivery, just let us know by filling out this form by Thursday at 11:59pm prior to the week you want the change to take place.


Does my subscription automatically rollover to the next season?

You subscribe for each season and your subscription does not automatically roll over. So if you loved your weekly fall harvests and you’d like to sign up again for the winter season, visit the shop section of our website, select the Subscriptions and Add-Ons you’d like and check out.


Order Edits & Billing



How do I skip a week?

You can edit your order for the following week up until the prior Thursday at 11:59pm. Head to your account and navigate to the "skip a week" button. Please note that you can only skip the upcoming week.

I can't remember which week I skipped! How do I find out?

Who even knows what day it is anymore? Head to your accounts page and take a look at the harvest date listed at the very top. This indicates the next date you're set to receive delivery or pick up (yay!).

Can I get a refund if I skip a week?

When you skip a week in your account page, you will not be billed for that week's share. Just be sure to do this by Thursday 11:59pm the week before the week you plan to skip.

What is your cancellation policy?

If you'd like to cancel your order, you must do so by Thursday 11:59pm in order to cancel for the upcoming week. If you just want to miss a few weeks, you can always opt to skip weeks. You can re-start your order anytime to easily get back in the swing of local eating.

What happens if I miss a market pick up?

We are not able to redistribute ingredients or issue refunds for missed pickups or deliveries. But the good news is that your food never goes to waste. If you miss your pick up without proper notice, your food gets donated to the volunteers who run your local market and the hardworking employees of the local business host. 


Growing Practices


Are all your vegetables certified organic?

Yes, all the veggies we offer are grown on Certified Organic farms. All of your ingredients are sourced from hyper local farms that practice the highest standards of sustainability, including the use of composting, integrated pest management, and cover-cropping. Farmers use sustainable practices that go beyond the guidelines of organic certification.


Are all your fruits certified organic?

No, not all of our fruits are certified organic — but for good reason. This local climate makes it extremely challenging for farmers to uphold organic certification while maintaining their livelihoods. Just because a small farmer doesn't have the capability to pay the fees and go through the paperwork of gaining organic certification doesn't mean that they are not using more thoughtful growing methods. Our partner fruit farmers use Integrated Pest Management, which is a sustainable practice in which they prioritize ecosystem-based strategies that prevent pests through techniques that support the health of the soil and the plants they grow. For example, ladybugs might be brought onto the farm to help eat any aphids that are nibbling at the fruit's leaves.

Are your ingredients local?

At Local Roots, we're all about that local life. That's why we source products from within 5 hours of NYC to keep your food hyper local and packed with flavor. This way, nutrients aren't lost in transit, there are less hands on your food, and you have full transparency in where your ingredients come from.


How is your company diverse?

When browsing our list of partners and purveyors, you'll start to get a sense of the range of local minority and women owned businesses that we partner with. The people who make up the Local Roots community are thoughtful, creative, and paving the way for flavorful future in food. For us, inclusivity of diverse voices (and ingredients) are naturally built into the way we do business, and we intend to keep it that way.

Ready?

Delicious, farm-fresh harvests are closer than you think.


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